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STUGDALE LTD — TERMS & CONDITIONS

Last updated: October 2025

Welcome to Stugdale Ltd. These Terms & Conditions govern all bookings, purchases, and subscriptions made through our website, by phone, or in person. By using our services, you agree to these terms.

1. Company Information

Stugdale Ltd
Dale Lodge, Stugdale Farm, Flaxton, York, YO60 7SJ
Company Number: 24/00074/ABOARD/E
Email: hello@stugdaleclubhouse.co.uk | Tel: 07533 748459 | 07368 367484 | 07896 844694

2. Services Covered

These terms apply to the following:

  • Boarding kennels and day care

  • Bathing and enrichment sessions

  • Stugdale Treat Club subscription boxes

  • Retail shop purchases (in-store and online)

3. Bookings & Payments

  • Bookings may be made online, by phone, or in person.

  • A deposit or full payment may be required when booking.

  • All prices include VAT unless otherwise stated.

  • Payments can be made via our website, card terminal, or bank transfer.

4. Cancellations & Refunds

4.1 Kennel Bookings

  • Cancellations within 14 days of arrival: loss of monies paid.

  • Cancellations more than 14 days in advance: full refund or credit.

4.2 Treat Club & Retail Shop

  • Refunds for faulty products returned in original packaging within 14 days of receipt.

  • For Treat Club subscriptions, see full terms in Section 8.

4.3 Bathing & Enrichment Sessions

  • Free rescheduling with at least 48 hours’ notice.

  • Missed or same-day cancellations are non-refundable.

5. Health & Safety

  • All dogs must be fully vaccinated and in good health; proof required before boarding/day care.

  • We may refuse service if an animal’s health or behaviour poses a risk to others.

  • Dogs must arrive on a lead with a suitable collar or harness.

6. Liability

While every care is taken, animals are left entirely at the owner’s risk. Stugdale Ltd is not liable for injury, illness, loss, or damage except where caused by proven negligence.

7. Product Sales

  • All items are subject to availability; descriptions and photos are provided in good faith.

  • Colours and materials may vary slightly from images.

  • Prices and availability may change without notice.

8. Treat Club Subscription

8.1 Subscription Options

  • Monthly Plan: cancel any time before your next billing date.

  • 6-Month Plan: discounted rate for a six-box commitment.

  • 12-Month Plan: best-value rate for a twelve-box commitment.

8.2 Cancellations (Early Termination)

You may cancel at any time by emailing hello@stugdaleclubhouse.co.uk
If you cancel before the end of your 6- or 12-month term, a cancellation fee applies.
This fee covers the difference between your discounted price and the standard monthly price for any boxes already delivered.

Example: If you joined a 6-month plan and cancel after 3 boxes, you’ll be charged the difference between the full monthly price and your discounted price for those 3 boxes.

Cancellations take effect at the end of your current billing cycle; any boxes already paid for will still be dispatched.

8.3 Renewals

Subscriptions renew automatically on the same term unless cancelled before renewal. A reminder email will be sent before renewal.

8.4 Refunds

Refunds apply only to faulty or damaged boxes reported within 14 days of receipt. No refunds for partially completed terms unless required by law.

9. Changes to These Terms

We may update these Terms & Conditions at any time. The current version will always appear on this page.

 

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