STUGDALE LTD — PRIVACY POLICY

Last updated: October 2025

Stugdale Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data responsibly in line with the UK GDPR.

1. Data We Collect

• Name, address, email, phone number

• Pet details (name, breed, health info)

• Booking, purchase, and subscription history

• Payment data processed securely by payment providers

• Website analytics and cookie data

2. How We Use Your Information

• To process bookings, orders, and subscriptions

• To communicate about appointments or deliveries

• To manage the Treat Club service

• To send service updates or optional marketing (if opted in)

• To improve website and customer experience

We do not sell or rent personal data to third parties.

3. Lawful Basis

We process data under:

• Contract (to deliver services requested)

• Legitimate Interest (service improvement)

• Consent (marketing)

• Legal Obligation (record keeping)

4. Storage & Security

• Data stored securely, accessible only to authorised staff.

• Payments handled by PCI-compliant processors; we do not store full card details.

• Data retained only as long as necessary for service or legal obligations.

5. Cookies

Our site uses cookies for essential functionality and analytics. You can manage or disable cookies in your browser settings.

6. Your Rights

You may:

• Access or correct your data

• Request deletion

• Withdraw consent for marketing

• Object to processing

• Complain to the Information Commissioner’s Office (ICO)

To exercise rights, contact hello@stugdaleclubhouse.co.uk

7. Contact

Stugdale Ltd
Dale Lodge, Stugdale Farm, Flaxton, York YO60 7SJ
Email: hello@stugdaleclubhouse.co.uk | Tel:07533 748459 | 07368 367484