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Stugdale Ltd — Shipping & Returns Policy

Last updated: October 2025

This Shipping & Returns Policy applies to all purchases made through Stugdale Ltd, including Treat Club subscription boxes, retail products, and accessories.

1. Shipping Information

Dispatch Times

  • Orders are typically dispatched within 2–4 working days of payment.

  • Treat Club subscription boxes are dispatched monthly, usually in the last week of each month.

Delivery Methods

  • All orders are sent via Royal Mail or reputable courier partners.

  • Delivery times vary based on your location but are typically 2–5 working days within the UK.

Delivery Fees

  • Shipping fees are calculated at checkout and displayed before payment.

  • Free UK delivery may be offered for selected products or subscription plans.

2. Returns & Refunds

We want you and your pets to love what you receive. If there’s ever an issue, please contact us at [Insert Email].

Faulty or Damaged Products

  • If your item arrives damaged or faulty, notify us within 14 days of receipt.

  • We’ll replace or refund the product in full, including any postage costs.

Unwanted Items

  • If you change your mind, you may return unused products in original packaging within 14 days for a refund.

  • You’ll be responsible for return postage unless the product is faulty.

Subscription Boxes

  • Due to the curated and perishable nature of our Treat Club boxes, we can’t accept returns unless an item is damaged or defective.

  • If you cancel a discounted 6- or 12-month plan early, a cancellation fee applies to cover the difference between your discounted price and standard monthly rate.

3. Non-Returnable Items

For hygiene and safety reasons, we can’t accept returns on:

  • Opened pet treats or food

  • Used toys or bedding

  • Gift cards or downloadable products

4. Refunds

Once your return is received and inspected, we’ll notify you and issue your refund within 5–10 working days using your original payment method.

5. Late or Missing Refunds

If you haven’t received your refund after 10 working days, please check with your bank or payment provider before contacting us.

6. Exchanges

If you need to exchange an item (for example, sizing or product preference), please email [Insert Email] before returning your product.

7. Contact Us

For any questions or to initiate a return, contact:
Stugdale Ltd
Dale Lodge, Stugdale Farm, Flaxton, York, YO60 7SJ
Email: hello@stugdaleclubhouse.co.uk

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